Caitlin Clark

Specialist, Revenue Operations

• Promoted to Reporting and Quality Assurance team in Revenue Operations
• Constructed sales reports & dashboards for Vice Presidents, Sales Directors, and Sales Managers
• Compiled QA processes to identify inconsistencies in Sales Support tasks using SQL queries
• Worked closely with Sales Directors to provide sales territory assignments and analysis

Senior National Ad Operations Representative

• Promoted to help lead the National Operations team within a higher role of expertise
• Worked directly with a team of Account Executives, National Client Partners, and Account Managers
• Assisted with applicants and phone screens within the department to hand pick the best potential candidates
• Collaborated directly with Yelp partnerships to collect and analyze data of sales-related information and statistics in order to effectively plan optimized client strategies

National Ad Operations Representative

• Supported team of Account Executives, National Client Partners, and Account Managers
• Worked closely with external clients to maintain cleanliness for their Yelp listings
• Collaborated with Engineering and Product Management in special improvement projects
• Automated sales processes by implementing Adobe EchoSign in the Salesforce.com platform
• Honored with department's first ever "Glass Half Full" award, signifying positivity, a helping hand, and a team morale booster

National Ad Operations Associate

• Expanded responsibilities of local operations into a larger national scale of clientele
• Coordinated with Yelp's Legal Department to create legally sound contracts for unique clients
• Administered advertising units in systems through critical analysis and database management
• Managed the content copy of internal support website using HTML / CSS in Google Sites

Ad Operations Associate

• Analyzed incoming deals with a detailed eye for compliance of Yelp policies and processes
• Assessed issues in sales contracts and closely aligned with sales reps to ensure resolution
• Cultivated the department and larger sales organization by fostering innovation
• Major Accomplishment: Promoted to the National team per outstanding quality and results

Contact Specialist - Live Chat Agent

• Interacted on a daily basis with hundreds of customers, course advisors, and management
• Assisted customers in their inquiries for educational information and other areas of need
• Performed customer lead management as part of routine administrative functions
• Developed content for the Knowledge Center Support program, and facilitated program initiatives in a leadership role
• Consulted to train peers in best practices of the department and company as a whole

Contact Specialist - Outbound Agent

• Conducted assorted outbound calls to prospective students to build satisfaction and loyalty
• Generated successful results in a quota-driven workplace of 100 plus calls per day

University of Phoenix